Brokers4Wellness Shipping Policies

Shipping Policies

Shipping Costs

Shipping is indicated on all products at online checkout. You will be notified at checkout if the shipping fee that applies to your location. You will be able to select depot delivery where you go to a local shipping depot to pick up your product or curb side delivery at your home is select areas at checkout.

Shipping Estimates

Here’s where you can find the shipping estimates for any product: Any product page, below the ‘ADD TO CART’ button Shipping times vary by item and size. We do our best to provide accurate shipping estimates, though sometimes periods of extremely high demand and other supply chain disruptions prevent us from meeting these timelines. If there are shipping delays due to adverse weather conditions or labour strikes, our customer service team will contact you.

Merchant Verification

Some customers will be contacted by email to complete additional verification before their order is shipped. If additional verification is required, shipment dates may be delayed until all required information has been received. Please add esales@brokers4wellness.com to your contact list and check junk folders after placing your order to ensure that you receive all communication from us.

Business Hours & Holidays

All orders process and ship Monday to Friday, excluding federal holidays within Canada. If your order is placed after business hours, it will be processed the following business day. Packages do not ship from our manufacturers or warehouses on weekends or the following Canadian holidays.

Order Tracking

Tracking information for your mattress will be emailed to you as soon as it is generated at our Distribution Centre. Please note that accessories ship separately, and we will send you their tracking details as soon as they are available. If you want to check the status of your order, input your order number and email on Track My Order.

Cancelling an Order

To cancel your order, contact us. If it is outside of business hours, put ‘Cancel Order’ in the email subject line and tell us the reason for cancelling in the body of the email. Depending on the status of your order, different cancellation processes apply. If your order… Has not been placed with our Supplier, then we will cancel it with out charge. Has been placed but not shipped, we will ask our Distribution Team to cancel it.

FAQ's

Do you ship to PO boxes or rural addresses?

Due to the oversized nature of our packages, we can’t guarantee delivery to PO boxes. If you’d like to ensure the seamless delivery of your order, put a property location in the Shipping Address section at checkout. For rural destinations, our courier partner will often tender your packages to a local courier for final delivery or Depot Delivery address for product pick-up. If this occurs, your estimated delivery date will no longer be updated. If a week has passed from this scan and you still don’t have your items, please contact our customer service team.

Will all my items arrive in the same shipment?

Our goal is to get your products to you as quickly as we can, which sometimes means splitting up deliveries. • If you’ve ordered multiple mattresses, they may ship separately. • If you’ve also ordered accessories, these items have their own tracking information and will ship separately from the mattress.

Can I schedule my delivery for a specific date or time?

We ship our products with our courier partners, who deliver Monday through Friday during business hours. We can’t schedule a specific delivery date or time, but we will do our best to coordinate the delivery of your items by delaying the processing of the order until an appropriate date. If your items are already in transit, contact customer service, and we can request a ‘vacation hold’ with our courier partner. However, results are not guaranteed, and the items may still deliver.

Do I need to be home to accept my delivery?

Yes, you have to be home to accept your order, as a signature is required.

What can I expect on delivery day?

If delivery isn’t possible, the driver will try a redelivery or will leave your order at your local pickup centre for you to collect at your convenience. Please follow all instructions on any shipping note or delivery notice left on your door or in your mailbox. The driver is not obligated to enter apartment buildings and may require you to meet them at the front door. The driver will not carry your new product(s) up flights of stairs or to your bedroom, nor will they unbox your package(s) or remove your current mattress for you.